Responsible Gaming at Highroller

Our Commitment to Safe Play

We at HighRoller believe that gambling should always remain a form of entertainment, never a source of financial or emotional stress. Our team monitors play patterns, provides accessible control tools, and works to ensure that our environment supports healthy habits rather than harmful ones. We're licensed and regulated in Estonia, supervised by the Estonian Tax and Customs Board, and we operate under two official licences: activity licence No. HKT000063 for organising games of chance, and licence No. HKL000374 for remote gambling. Both were issued in late 2021, and we've been governed by the laws of the Republic of Estonia since our launch in early 2022.

Our High Roller platform was built by Happy Hour Solutions Ltd, and we operate transparently under the oversight of our regulator. This means our responsible gaming policies aren't just words on a page - they're requirements we're audited against and standards we hold ourselves to daily.

Age and Eligibility Requirements

We only welcome players who meet the legal age requirement, and at HighRoller Casino this means you must be at least 21 years old, or the minimum gambling age set by your country of residence, whichever is higher. We verify eligibility carefully, and our platform is currently tailored to players in Canada, Finland and New Zealand.

Registration through our High Roller sign-up form is restricted to countries where remote gambling is legally permitted. We also do not accept registrations from corporate bodies, legal entities, professional gamblers, sanctioned individuals, or anyone barred by a regulator. If you're registered with Estonia's central self-exclusion system, known as HAMPI, we will not be able to open an account for you - this safeguard exists to protect players who have already chosen to step away from gambling.

Tools to Help You Stay in Control

We at HighRoller give you practical options to manage your play, and we encourage every player to use them proactively rather than waiting until they feel it's necessary. Our support team can help you set up any of the following:

• Deposit limits - cap how much you add to your account daily, weekly or monthly
• Time-out periods - take a short break from your account for a set number of days
• Self-exclusion - close your account for an extended period or permanently
• Reality checks - reminders that help you track how long you've been playing
• Account activity review - request a summary of your deposits, withdrawals and play history

Our High Roller account managers are available to walk you through setting any of these limits, and once a limit is in place, we apply it immediately across your account. Getting started with an account is simple through the quick Highroller login process, and once registered, you can explore our current Highroller bonus offers while keeping full control over your play.

Self-Exclusion and the HAMPI System

Because we operate under Estonian licensing, we at HighRoller are fully integrated with HAMPI, the national self-exclusion register. If you choose to self-exclude, whether through us directly or through HAMPI itself, your access to our platform - and to other regulated Estonian-licensed operators - will be restricted accordingly. We take this system seriously, and we will not create or reopen an account for anyone listed on the register.

If you feel you need a break, reach out to our HighRoller support team and we'll guide you through the options available, whether that's a short cooling-off period or a longer-term exclusion.

Recognising the Signs

We encourage every player to check in with themselves regularly. Some signs that it might be time to use one of our tools include:

• Spending more time or money than you originally planned
• Chasing losses instead of accepting them
• Gambling to escape stress, sadness or other difficult emotions
• Neglecting work, relationships or responsibilities because of play
• Borrowing money or using funds meant for essentials to keep playing

If any of this sounds familiar, we're here to help - not to judge. Reach out to our team at High Roller and we'll talk through the tools available to you.

Support Beyond Our Platform

Alongside the tools we offer directly, we at HighRoller recommend independent organisations that specialise in gambling support and can offer confidential advice:

• GamCare - free, confidential support and advice on gambling harm
• BeGambleAware - information and tools for safer gambling
• Gamblers Anonymous - peer support groups for individuals affected by gambling
• National problem gambling helplines available in Canada, Finland and New Zealand

Our High Roller team can point you toward the specific resources relevant to your country of residence if you're not sure where to start.

Keeping Minors Safe

We at HighRoller are committed to preventing underage access to our platform. Our registration process requires identity verification, and we may request documentation before processing withdrawals to confirm you meet our age and eligibility requirements. We also recommend that any shared device used by minors has parental control software installed, and we're happy to advise on free filtering tools if you need guidance.

Verification and Account Security

Identity checks are part of how we protect our community at HighRoller Casino. Verification may be triggered once your cumulative deposits or withdrawals reach a threshold of 2,000 EUR, or at our discretion for security reasons. We ask that any requested documents be submitted within 30 days; this keeps your account secure and helps us confirm that every player on our platform is who they say they are, and old enough to play.