Highroller Privacy Policy

We at Highroller Online Casino are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, or use any of our services. By registering with Highroller casino, you agree to the practices described in this policy.

Who We Are

Our platform is operated by Happy Hour Solutions Ltd, registry code HE419393, with a registered address at Chytron 3, Office 301, 1075 Nicosia, Cyprus. We are licensed in Estonia and supervised by the Estonian Tax and Customs Board, holding an activity licence No. HKT000063 for organising games of chance, issued 4 November 2021, and a licence No. HKL000374 to organise remote gambling, issued 17 December 2021. Our operations are governed by the laws of the Republic of Estonia, and we handle personal data in accordance with applicable data protection legislation, including principles reflected in the GDPR.

Information We Collect

When you register for a Highroller online casino account or use our services, we collect several categories of information necessary to provide you with a safe and compliant gaming experience.

• We collect registration data such as your name, date of birth, email address, phone number, residential address and country of residence.
• We gather identity verification documents, including proof of identity, proof of address and payment verification, especially where checks are triggered at a cumulative deposit or withdrawal threshold, or where required by law.
• We record your transaction history, including deposits, withdrawals, bonuses claimed, and wagering activity across our games.
• We track technical data such as your IP address, device type, browser information and login timestamps whenever you access your Highroller casino login session.
• We store communication records from correspondence with our support team via email or live chat.
• We may collect information from third-party payment providers when you use Visa, Mastercard, Interac, MuchBetter, Jetonbank or Paysafecard for deposits and withdrawals.

How We Use Your Information

We use the information we collect for a variety of legitimate business and legal purposes connected to operating our Highroller casino Canada offering and our other localised markets.

• We use your data to create and manage your player account, including processing your Highroller login credentials securely.
• We use your information to verify your identity, age and eligibility, ensuring you meet the minimum age requirement of 21 years or the legal gambling age in your country of residence, whichever is higher.
• We process your data to facilitate deposits and withdrawals, apply the Highroller bonus offers you qualify for, and calculate wagering requirements accurately.
• We use your data to detect and prevent fraud, money laundering, and unauthorised access to your account.
• We check your details against exclusion databases, including the Estonian central self-exclusion system HAMPI, and against sanctions lists, to ensure compliance with regulatory obligations.
• We use your contact details to send you service-related communications, and where you have consented, marketing messages about our latest Highroller bonuses and promotions.
• We analyse gameplay and account data to improve our services, personalise your experience, and support responsible gambling tools.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, remember your preferences, and analyse how visitors interact with our Highroller online casino platform. Cookies also help us keep your session active while you are logged in, support fraud prevention, and measure the performance of our promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain functionalities of our site.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment service providers to process your deposits and withdrawals securely.
• We share information with identity verification providers to confirm your age and identity as required by our licensing obligations.
• We disclose data to regulatory authorities, including the Estonian Tax and Customs Board, where legally required.
• We may share information with our game providers, such as Pragmatic Play, NetEnt, Evolution, Play'n GO and others, to the extent necessary for delivering gameplay features, tournaments and prize drops.
• We may disclose data to law enforcement agencies where necessary to prevent fraud, money laundering, or other criminal activity.
• We may share information with professional advisors, auditors, or service providers who support our business operations under strict confidentiality obligations.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our systems use encryption protocols to secure sensitive information, including payment details submitted when using deposit methods such as Visa, Mastercard or Interac. While we strive to protect your data using industry-standard practices, no method of transmission over the internet is completely secure, and we encourage you to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing, tax, and anti-money laundering obligations under Estonian law. Where your account remains dormant for 12 consecutive months, we may apply an administrative fee as outlined in our Terms, and we will continue to retain relevant records in accordance with statutory retention periods, even after account closure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests in a timely manner.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent, such as promotional communications about our Highroller casino bonus offers.
• You have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team at [email protected], and we will address your request in accordance with applicable law.

Age Restrictions and Account Eligibility

Our services are intended only for individuals who are at least 21 years of age, or the minimum legal gambling age in their country of residence, whichever is higher. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

International Data Transfers

As we operate across multiple markets, including Canada, Finland and New Zealand, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We encourage you to review this page periodically. Continued use of our platform after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, or how we handle your personal data, please contact our support team via email at [email protected], or through our live chat service, available daily from 8:00 AM to 1:00 AM CET.